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Trade name: Faith Apparel & Co.

Email: faithapparel877@gmail.com

Services@faithapparel.co

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Our Company

WE LOVE FASHION,
WE BELIEVE IN MOTIVATING AND INSPIRING THROUGH FASHION.

We feel responsible for protecting our planet and securing a future worth living for future generations. That is why sustainability plays an important part in our strategy. We are continually moving forward on this path, because we love fashion, and we change fashion.KEZIAH CALEBPresident and Founder of FΛITH APPAREL & CO .

As an international fashion and lifestyle company we have a definite responsibility. Our actions have a global impact in many areas — first and foremost, on the health of our planet.

Overconsumption and waste of resources, water scarcity, and pollution as well as CO2 emissions are major issues currently driving our industry. We want to make a difference.

Our sustainability strategy therefore focuses on these topics within five strategic pillars.

Key Strategic Pillars

Our Strategy at a glanceIn our Sustainability Booklet we showcase our commitment to a bold and better, or, in other words, a more sustainable future. Learn more about our five strategic key pillars and how we strive to create positive change in these areas.

OUR STRONG ENVIRONMENTAL, SOCIAL AND GOVERNANCE CORE

Alongside our strategic focus, we are of course continuously working on a strong environmental, social and governance core in the areas PRODUCT, PEOPLE and PLANET.

PRODUCT – long-lasting products that meet high social and ecological standards.

PEOPLE – social well-being along our entire value chain.

PLANET – processes that are environmentally friendly and conserve resources.

This commitment is a significant part of our CLAIM 5 TOUCHDOWN strategy, with which we aim to consistently further develop our company.

For more information, visit the respective pages on the sustainability section of our website.

CREATING VALUE FOR THE FUTURE

Sustainability is a path that we started on a long time ago, and a path we are consistently pursuing. With clearly defined sustainability goals, we are able to generate measurable added value as a company as well as for our environment. From establishing a circular economy within our company to enabling more responsible production processes in our supply chain, and empowering our employees as well as our engagement in our foundation, we are dedicated to a sustainable future through a range of measures and projects.

Through our efforts, we support the Sustainable Development Goals set out by the United Nations. We have identified these SDGs as particularly relevant to our sustainability activities. They are therefore given special consideration in the planning and implementation of measures and projects.© 2026 FAITH APPAREL & CO All rights reserved

Services

■Free Shipping over 75+ to USA

■Our Supplier 'Printful' does not offer general free returns or exchanges for buyer's remorse, wrong sizes, or wrong colors. Free replacements or refunds are only provided for products that arrive damaged, defective, or misprinted, and you must submit a problem report within 30 days of delivery.Covered by Printful (Free Replacement/Refund)Damaged or broken itemsPoor or defective print qualityWrong item or incorrect size sent by errorLost packages if reported within 30 days of the estimated delivery dateNot Covered (No Free Return)Wrong size or color chosen by mistakeChange of mind or buyer's remorseProducts not reported within the 30-day window

■Payment

We offer the following payment methods to ensure that shopping at the Faiith Apparel Online Store is both secure and convenient:

Please note that we can only accept payment that is drawn on US banks and in US funds.

•American Express

•MasterCard

•VISA

•Discover

•PayPal

•Apple Pay

•Klarna

We use certified encryption technology to protect your data from unauthorized access by third parties. Your order and credit card details are transmitted to us in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is handled confidentially.

Please note when purchasing with PayPal and Apple Pay we can only accept payment that is drawn on US banks and in US funds.

We do not accept or issue gift cards or store credit at our online store.

For more information regarding Apple Pay, please see below:

Apple Pay is an easy payment method that you can use to make a secure purchase online on our website. Through Apple Pay, this option will show up automatically if available while browsing our website.

To checkout using Apple Pay, visit a product page, the cart overlay, or the shopping cart page and click the button that says “Buy with ApplePay” for a seamless checkout.

To apply a promotion code prior to checking out, visit the cart overlay or the shopping cart page and enter your promotion code.

At this time, purchases using Apple Pay will be shipped with Standard Shipping only.

Track Your Order

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Terms & Conditions FΛITH

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Privacy Statement

Faith Apparel & Co. Privacy Policy

Last Updated: August 21, 2026

At Faith Apparel & Co., we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we may collect when you visit or use our website, how we use and protect that information, when we may share it, and the choices available to you.

By accessing or using the Faith Apparel & Co. website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website and services, we may collect information such as:

Your name

Email address

Billing and shipping address

Telephone number

Account username and password

Order and purchase information

Product preferences and wishlist information

Customer-service inquiries and communications

Reviews, comments, photographs, or other content you voluntarily submit

Information provided when you subscribe to our newsletter

Information provided when participating in promotions, giveaways, or loyalty programs

Payment and transaction information

Payment information may be processed through third-party payment providers. Faith Apparel & Co. does not necessarily store complete payment-card information on its own systems.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, tags, analytics tools, and similar technologies.

This may include:

IP address

Browser type

Device type

Operating system

Language and time zone

Pages visited

Products viewed

Links clicked

Referring website

General website activity

Approximate geographic location

Information about how you interact with our emails and website

We use this information to operate, secure, improve, and personalize our website and services.

3. Cookies

Faith Apparel & Co. may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used to:

Keep items in your shopping cart

Remember your preferences

Maintain your account session

Understand website traffic

Improve website performance

Measure marketing campaigns

Provide personalized content and advertising where permitted

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. How We Use Your Information

We may use personal information to:

Process and fulfill orders

Deliver products

Process payments

Provide customer support

Create and manage customer accounts

Respond to questions and requests

Send order confirmations and updates

Send newsletters and promotional communications when permitted

Notify you about products, collections, sales, or events

Maintain wishlists and shopping preferences

Improve our website, products, and services

Analyze customer and website activity

Prevent fraud and unauthorized transactions

Protect the security of our website

Administer promotions and loyalty programs

Comply with applicable laws and legal obligations

5. Marketing Communications

If you choose to subscribe to Faith Apparel & Co. marketing communications, we may send you information about new collections, promotions, products, events, and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Even after unsubscribing from marketing communications, we may still send necessary transactional messages, such as order confirmations, shipping updates, account notices, or customer-service communications.

6. Sharing Personal Information

We may share personal information with trusted third parties when reasonably necessary to operate our business.

These parties may include:

Payment processors

Shipping and delivery providers

E-commerce and website providers

Customer-service providers

Fraud-prevention providers

Analytics providers

Marketing and advertising providers

Website hosting and technology providers

Professional advisers

Government authorities when legally required

We do not authorize third parties to use your information for purposes unrelated to the services they provide to Faith Apparel & Co., except where otherwise permitted by law or with your consent.

7. Payment Information

When you make a purchase, payment information may be processed by third-party payment providers.

Faith Apparel & Co. may receive information necessary to confirm and complete your transaction, such as payment status, transaction identifiers, billing information, or limited payment details.

We encourage you to review the privacy policies of the payment provider used during checkout.

8. Shipping Information

To fulfill your order, we may provide necessary information to shipping, courier, and logistics providers.

This information may include your name, delivery address, telephone number, email address, and order details.

9. Social Media

Our website may contain links or integrations with social-media platforms.

If you interact with these platforms through our website, those platforms may collect information according to their own privacy policies.

Faith Apparel & Co. does not control the privacy practices of independent third-party social-media platforms.

10. Data Security

We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

You are also responsible for maintaining the confidentiality of your account credentials and should avoid sharing your password with others.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our services

Complete transactions

Maintain business and accounting records

Resolve disputes

Prevent fraud

Enforce agreements

Comply with legal obligations

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of certain information

Opt out of certain marketing communications

Request information about how your personal information is used or shared

Withdraw consent where processing is based on consent

Exercise additional rights provided by applicable privacy laws

To make a privacy-related request, contact us using the information provided in the Contact Us section below.

We may need to verify your identity before completing certain requests.

13. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and address the matter.

14. Third-Party Websites

Our website may contain links to websites, applications, or services operated by third parties.

Faith Apparel & Co. is not responsible for the privacy practices, security, or content of independent third-party websites.

We encourage you to review the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make material changes, we may update the Last Updated date at the top of this Privacy Policy and, where appropriate, provide additional notice.

We encourage you to review this page periodically.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how Faith Apparel & Co. handles personal information, please contact us:

Faith Apparel & Co.

Email: services@faithapparel.co

Website: https://www.faithapparel.co

Printing Supplier's Business Address: westlake dr Charlotte North Carolina

17. Governing Privacy Requirements

This Privacy Policy is intended to describe Faith Apparel & Co.'s general privacy practices. Your specific privacy rights may vary depending on your location and the privacy laws that apply to you.

Where required by applicable law, Faith Apparel & Co. will provide additional notices, rights, disclosures, or choices.

Accessibility Statement

Web Accessibility Statement

Last Updated: August 21, 2026

General

Faith Apparel & Co. cares about all of our customers and is committed to facilitating and improving the accessibility and usability of our website[faithapparel.co]

We strive to make our Website, services, features, and content accessible to people with disabilities, including customers who use screen readers, keyboard navigation, magnification tools, voice-control technology, and other assistive technologies.

Our goal is to provide an inclusive shopping experience and to continually improve the accessibility of our digital services.

Where applicable, we work toward alignment with recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and applicable accessibility laws and regulations.

Accessibility Features

Faith Apparel & Co. works to make our Website accessible through features and practices such as:

- Keyboard-accessible navigation

- Appropriate headings and page structure

- Alternative text for relevant images

- Accessible forms and buttons

- Readable text and sufficient contrast

- Screen-reader compatibility

- Accessible menus and navigation controls

- Clear links and descriptive labels

- Accessible product and checkout experiences

We continue to review and improve the Website as technology, accessibility standards, and customer needs evolve.

Ongoing Improvements

Our efforts to maintain accessibility and usability are ongoing.

Because websites and assistive technologies can vary widely, some users may occasionally encounter accessibility issues. We regularly review our Website and make improvements where reasonably possible.

If a particular feature, page, product, or piece of content is difficult for you to access, we encourage you to contact us. We appreciate your feedback and will make reasonable efforts to provide the information or assistance you need.

Accessibility Assistance

If you have difficulty accessing any page, feature, product information, checkout function, or other content on the Faith Apparel & Co. Website, please contact us.

When contacting us, please provide:

- The webpage or feature you were attempting to use

- A description of the accessibility issue

- The type of assistive technology you were using, if applicable

- Your preferred method of receiving assistance

We will make reasonable efforts to assist you and, where possible, provide an accessible alternative or help you access the requested information.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you

Contact Us

For accessibility questions, concerns, or assistance, please contact:

Faith Apparel & Co.

Email: services@faithapparel.co

Customer Service HoHours MON - SAT, EST

Website: FaithApparel.co

Business Address:Charlotte North Carolina

Thank you for visiting Faith Apparel & Co. We are committed to creating a shopping experience that is welcoming and accessible to everyone.

© 2026 Faith Apparel & Co. All rights reserved.

to make it right.

CA Supply Chain Disclosure

California Supply Chain Disclosure

Last Updated: August 21, 2026

Verification of Product Supply Chain

Faith Apparel & Co. is committed to responsible sourcing and to working with suppliers that respect human rights and applicable labor standards.

Before beginning a business relationship with a direct supplier, Faith Apparel & Co. may require suppliers to acknowledge and comply with our supplier standards, including provisions addressing the prohibition of human trafficking and slavery.

Compliance Audits

Where appropriate, Faith Apparel & Co. may require direct suppliers to participate in compliance reviews or audits.

These reviews may include assessments of compliance with applicable labor standards and policies concerning human trafficking, forced labor, and slavery.

Audits may be conducted by Faith Apparel & Co. personnel or qualified independent third parties and may be scheduled in cooperation with suppliers.

Certification of Supply Chain Standards

Faith Apparel & Co. expects its suppliers to comply with applicable supplier standards and to take reasonable steps to promote compliance throughout their own supply chains.

Supplier agreements may contain provisions requiring suppliers to maintain appropriate labor and ethical sourcing practices and to communicate applicable requirements to relevant business partners.

Internal Accountability

If Faith Apparel & Co. identifies a supplier violation of applicable supplier standards, we may require the supplier to implement a corrective action plan.

The supplier's progress may be reviewed through follow-up assessments.

Depending on the nature and severity of a violation, failure to make appropriate improvements may result in additional corrective measures, suspension of business, or termination of the business relationship, where appropriate.

Internal Training

Faith Apparel & Co. may provide employees and relevant personnel with training concerning responsible sourcing, ethical business practices, human trafficking, forced labor, and applicable supply-chain requirements.

Personnel involved in supplier oversight may receive additional training appropriate to their responsibilities.

Our Commitment

Faith Apparel & Co. is committed to continually improving the transparency and responsibility of its supply chain.

We expect our business partners to share our commitment to ethical conduct, respect for human rights, and compliance with applicable laws

© 2026 Faith Apparel & Co. All rights reserved.

FAQ

Help Center

Why am I unable to reship my returned items?

To ensure every item we ship meets our quality and hygiene standards, we do not restock or reship all returned products. While we hold most returned items for 30 days, any product that is not in resellable condition will be removed from stock and won't be available for reshipment.

Which items are ineligible for reshipment?

Items that have been opened or worn—specifically apparel like underwear, swimsuits, or baby bodysuits—cannot be reshipped. Because these items may come into contact with bodily fluids, we prioritize the health and safety of our customers by not putting them back into stock. Additionally, any returns that appear worn, used, or damaged during our inspection process will not be eligible for reshipment.
Note:
Some carriers may dispose of returns during transit, so not all returns make it back to us.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.

Where are returns sent?

By default, orders fulfilled at our facilities are returned to the corresponding location. In some cases, you can choose to use your own return address instead.
What are the default return addresses?
Here’s where return packages go based on the fulfillment center:
US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
UK: Air 50, Well Ln, Wolverhampton WV11 1XR, United Kingdom
Australia:
Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
Non-apparel orders except phone cases: 338 Albert St, Brunswick VIC 3056
Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil
Note:
If you display a return address on your website, add a clear disclaimer that it should only be used for product returns. We can’t accept other types of mail, such as letters or notices, and those will be sent back to the sender.

What happens when my return arrives at a facility?

You'll get an email once a returned package reaches our facility. Once the return is in our hands, we recommend checking in with your customer to see how they’d like to proceed.
If they still want the item, you can reship the order from your Dashboard → Returns → View your order → Change address → Continue to review & pay → Confirm order.
You can also update the order address directly from the email notification about the returned order.

Can I use my own return address?

You can set your own return address if:
It’s in the US
It’s not a PO box
Keep in mind, if you do this, you’ll be fully responsible for handling your returns.
To update your return address, go to:
Dashboard → Returns → Settings → Returns address → Change address → Submit.
Note:
For orders shipped via DHL, UPS, or FedEx, you can’t use your own address. These are always returned to our facilities.
Returns from fulfillment partners
If your order was fulfilled by one of our fulfillment partners, return handling might be a bit different. In these cases, we’ll include specific instructions in the email notification you receive once the return is processed.
Since the process can vary, please get in touch through our contact form or chat with us and we’ll help you with the next steps.

What if my order is lost in the mail?

Sometimes packages can get lost in transit, and we’re here to help if that happens. If your order doesn’t arrive and the tracking status hasn’t updated in a while, just follow our claim procedure—we’ll review the situation and help you resolve it.
When to submit a problem report
You’ll need to report the lost shipment within 30 days of the estimated delivery date. If the order is considered lost by the carrier and falls within this timeframe, we’ll cover the costs of reprinting and reshipping it.
Before we issue a reprint
To speed things up, we might ask you to help confirm a few details:
Check the shipping address.
Ask your customer to make sure their delivery address was entered correctly.
Contact the local post office to see if the package can be located.

What if the tracking shows it was delivered?

If the tracking shows the package was delivered but your customer reports they didn’t receive it, we’re not able to cover the cost of a reprint or reshipment.
However, you’re welcome to place a new order at your own expense if you choose to send a replacement.
You can find additional details in our Return Policy.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.

My order is being returned to sender—what should I do?

If your order is on its way back to us, don’t worry; we’ll guide you through what happens next. Orders are usually returned because the address couldn’t be delivered to, but there are other possible reasons too.
Why orders get returned
Orders can be returned for a few reasons, including:
An undeliverable address.
The package was unclaimed at customs.
It was refused or returned by your customer.
The parcel wasn’t picked up from a parcel locker or pick-up point.
Once the returned package arrives at our facility, you’ll receive a notification via email.

What happens next?

We recommend checking in with your customer to confirm whether the delivery address was correct and to understand how they’d like to proceed.
It’s also helpful to review the tracking information and check with the last-mile carrier to find out why the package was returned.
Returns are not prioritized by carriers, so we’re not able to guarantee specific delivery estimates. In most cases, they can take 2–4 weeks to be returned and processed at our facility.
After it's processed at our facility, you'll be able to reship the returned package from your Dashboard.
If your customer still wants the item, you have 30 days from the date we notify you of the return to reship it, either to the same or a new address.

How to reship a returned order

Go to your Dashboard.
Click on Returns.
Locate and click on the returned order.
Select Change address.
Enter the updated address.
Choose the preferred delivery method.
Confirm the order.
Note:
Shipping charges will apply if the order was unclaimed at customs, returned by the customer, or originally sent to an incorrect address.Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.

What if the order gets damaged in the mail?

If your order arrives damaged, we’ve got your back. We want to make things right as quickly as possible so you can stay focused on your business.
Report through your Dashboard
Go to your Dashboard.
Go to your Orders page and search using the order number.
Click on the order to open the summary.
Click Report problem at the bottom of the order.
Write a detailed explanation of the issue.
Upload clear photos of the damaged item. Make sure the whole item is visible.
Click Report problem.
Report by email
To report the issue, please reach out through our contact form or start a chat with our Support Team.
Include:
A clear photo showing the entire damaged item.
Your order number.
A short description of the issue.
Note:
A full photo of the damaged item is always required to assess the issue and offer a solution. Without it, we won’t be able to proceed with a reprint or any other resolution.
Once we’ve received your report and reviewed it, we’ll follow up with the next steps. If the damage qualifies, we’ll cover the reprint and shipping costs.

How long do I have to submit a return or exchange claim?

You have 30 days to submit a claim, but the exact timeframe depends on the issue.
For damaged, misprinted, or defective items
You must submit your claim within 30 days of receiving the product.
For packages lost in transit
Claims must be submitted within 30 days of the estimated delivery date.
Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.

What if my customer entered the wrong shipping address?

If your customer made a mistake with their address, you might still be able to fix it—as long as the order hasn’t been shipped yet.
How do I update the shipping address?
If the order is still being fulfilled, you can update the address directly from your Dashboard.
Once an order is marked as Shipped, the address can no longer be changed.

What happens if it’s too late to change the address?

If the package is already out for delivery, we can’t guarantee any changes.
That said, sometimes the local postal service can still deliver it if the mistake is minor, like a missing apartment number. The customer can try reaching out to their local carrier once the parcel reaches the final-mile carrier.
If they can’t deliver the order, it’ll be returned to us. Once the order is returned, we’ll notify you via email, and you’ll have 30 days to confirm the updated address for reshipping.
Note:
If the original address was incorrect, you’ll need to cover the shipping cost to resend the package.

What if the tracking says “Delivered,” but my customer didn’t get the package?

It can be frustrating when tracking shows “Delivered” but your customer says there’s no package. While we can’t cover the cost of reshipping in this case, there are still steps you can take to try to recover the order.
Why we can’t reship or refund
If the carrier marks a package as “Delivered,” we have no way to verify the claim that it wasn’t received. Because of this, we’re unable to cover reshipping or refunding the order.
What your customer can do
Before placing a new order, encourage your customer to:
Check around their property. Sometimes packages are left in unexpected places.
Ask others at the delivery address. A neighbor, housemate, or front desk may have accepted the package.
Contact the last-mile carrier directly. The carrier may be able to provide more detailed delivery information.
What you can do
If the package can’t be located:
Place a new manual order to reship the item to your customer.
Submit a claim with the carrier explaining the issue.
You may be able to recover some costs depending on the shipping service used.
While we can’t guarantee a resolution through the carrier, these steps are your best chance at recovering the shipment or getting compensation.

Returns & Refund Policy

What is Our Supplier's return and refund policy?

Since every Our Supplier product is made to order, we don't accept returns or exchanges for buyer's remorse, wrong size, or wrong color. If an order arrives damaged, defective, or misprinted, you can request a free reshipment or a refund; there is no need to send the item back.

Note

You must report any quality issue or lost package within 30 days of the delivery date (or the estimated delivery date, for packages that never arrived). Claims submitted after that window can't be honored.

What's covered under Our Supplier's refund policy

You're eligible for a free reshipment or refund if:

The product arrived damaged or defective (for example, a manufacturing error, warped print, or ink issue).

The design was misprinted (wrong placement, wrong colors, wrong item).

The package was lost in transit.

For quality issues, you'll need to provide a clear photo of the affected product. If several items with the same design are affected, include one photo showing all of them together.

What's not covered under Our Supplier's refund policy

We don't offer a reshipment or refund if:

The customer ordered the wrong size or color.

The customer changed their mind after receiving the order.The customer entered the wrong shipping address (in this case, a reshipment can be arranged, but reshipping costs apply).

Exception: For orders shipped to Brazil, customers have the legal right to cancel their order within 7 calendar days of receiving it, under the “right to regret” policy. If this applies, please contact us via the contact form or start a chat.

How to submit a refund or reshipment claim

You can request a reshipment or refund from your Our Supplier(Printful's) Dashboard or by contacting our Support Team.

Make sure to describe the issue and attach a clear photo (or video, if multiple items are affected).

For a full walkthrough on how to report a problem, please visit the article: How do I report a problem with my order?

Our team reviews each report and lets you know whether it's approved.

How refunds are issued

By default, approved refunds are deposited into your Our Supplier Wallet, where you can use them toward future orders or withdraw them back to your original payment method.

If you sell through Quick Stores or submitted your order without creating an account, the refund goes directly to the original payment method instead.

What happens to returned packages

If a package is returned to our facility (for example, due to an invalid address), you'll get an email notification. You can then arrange a reshipment.

Shipping charges will apply if the order was unclaimed at customs, returned by the customer, or an incorrect address was provided.

If you don't claim a returned item within 30 days, it's donated to charity and can no longer be reshipped.

Still need help? Our Support Team is here for you—reach out anytime through our contact form or start a chat with us.

Privacy policy
Refund policy
Terms of service
Contact information

© 2026 Faith Apparel & Co.

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